Refund Policy
1. General Policy
Due to the nature of our "Service" model (where we perform labor-intensive design, optimization, and management work upfront), we maintain a strict refund policy to protect our business.
2. Core Website Subscriptions
No Refunds for Past Months: We do not offer refunds for subscription months that have already elapsed or for the current active month. The monthly fee covers the hosting, maintenance, and license to use the site for that specific period.
Cancellation: You may cancel your website subscription at any time to stop future billing. Cancellation must be requested at least 3 business days before your next billing date.
3. Recurring Add-On Services
Nature of Service: Services such as "Local SEO" and "Google Ads Management" involve ongoing monthly labor, reporting, and optimization.
No Refunds on Management Fees: Once a billing cycle has started and our team has begun the month's optimization work or management duties, the monthly fee is non-refundable.
Cancellation of Add-Ons: You may cancel recurring add-ons independently of your website subscription. To prevent the next month's charge, you must provide written notice at least 7 days before your renewal date to allow us to decouple your accounts and pause campaigns.
4. One-Off Add-Ons
Applicable Services: This applies to non-recurring purchases such as Logo Design, Brand Kits, Additional Pages, or Content Writing.
Before Work Begins: If you request a cancellation before our team has started working on your project, you are eligible for a full refund.
After Work Commences: Once the design process has started (e.g., research has been done, or initial drafts have been created), fees are non-refundable as the labor cost has already been incurred.
5. Third-Party Ad Spend
Distinction of Fees: Please note that our "Google Ads Management" fee is strictly for our agency's labor to manage your campaign. It does not include the advertising budget (Ad Spend) paid to Google.
Non-Refundable: Payments made directly to third-party advertising platforms (Google, Facebook/Meta, etc.) are subject to those platforms' terms and conditions. Top Web Design cannot refund money paid to Google for ad clicks/impressions, nor are we liable for the performance or spend rate of those platforms.
6. Setup Fees
Since we charge $0 upfront for our standard plans, there are no setup fees to refund.
7. Satisfaction Guarantee
We strive for your complete satisfaction. If you are unhappy with the website design or add-on deliverables, we will work with you to revise them until they meet the scope of the agreed-upon plan. However, dissatisfaction with a design choice does not constitute grounds for a cash refund of fees already paid for time spent.
